Residents

Welcome Home to Riverwood Apartments, Conroe Texas

 

Resident Information

Riverwood Apartments is known as a beautiful community to call home! Whether you are one of our current residents or a new resident, Our website provides links to various sites such as restaurants, shopping, and school district and campuses, to name a few. If you have any questions, please don’t hesitate to email, call, or stop by the office!

Here you can pay rent online, enter service requests, and find out what is happening in and around our community! We have also provided you with contact information for nearby restaurants and businesses!

At Riverwood Apartments, we would like to extend our resident relations beyond service requests and the everyday office assistance. Our goal is to provide you with the best residential service possible! So, if you have something to share with us…we would love to hear about it!

Your team is here to serve you!

Simply, click our names below to send us a personal message via email.

Apartment Rental Payment

Pay online, check the status of your payments and review your payment history.

Apartment Rental conroe Tx

If you are a First-Time user you will be asked to create an account by clicking on the make payments logo. If you have any issues please feel free to give us a call and we will be more than happy to assist you with the process.

Check your email for an invitation from RENTcafé and log into your account using the custom link.

Once activated, your Resident Portal account will provide you online access to:

  • 24/7 self-service account management
  • Check your balance and make online payments
  • Schedule recurring auto-payments for rent and other dues
  • Submit maintenance request & Wednesday Pest control Service

Should your email address change, please remember to update your resident portal account profile. Your email address must be current to receive payment notifications, community updates, and other online activity confirmations. If you have any questions, please contact us. We appreciate the opportunity to serve you.

Maintenance Service Requests

Submit online maintenance requests.

 

Preventative Pest Control

We’re there BEFORE you need us!
In our continued efforts to bring you great customer service, preventative pest control treatment is available for every apartment home throughout the year, provided by Certified Pest Control, on a rotating schedule. If you need to schedule treatment outside of these pre-selected dates of service, for any unwanted pest, please contact the leasing office by the close of business EVERY Tuesday to ensure service for the following Wednesday.

To schedule pest control services please email us.

 

Here are links to some websites that will assist you with your move to Riverwood Apartments.

Entergy
Xfinity Comcast
Suddenlink
Consolidated Communications
Conroe Independent School District
E-Premium
Voter Registration
Vehicle Registration Questions
DPS Drivers License

Electric Provider is Entergy. You agree to have electric services set before taking possession of the apartment; please provide your electric account number on or before the move-in date. Services must be in the leaseholder’s name as of the date of move in. Failure to do so will result in a $50 fee plus any usage while in apartment management’s name. Electric will be taken out of the apartment management name within 72 hours of move-in date without notice if services have not been set up by renter.

http://www.entergy-texas.com/
1-800-368-3749 (1-800-ENTERGY)

Renter’s Insurance: You are pre-approved with ePremium Insurance, and conveniently your leasing professional can sign you up on the day of move-in. For more information, you can call 800-319-1390 or visit www.eoremiuminsurance.com.

Your choice of Internet/Cable/Phone Providers:

Xfinity Bundles in Conroe
Great deals on Xfinity Internet, Cable, Mobile, Phone, Home Security, and Home Phone services from Comcast.

Suddenlink
Speed you need to stay connected. Call 844.874.7558 or to visit their site click here.

Consolidated Communications
Bundle Internet, TV and Phone for Your Home. Get the best deal in Montgomery County when you combine Internet, TV and Phone service from Consolidated. Call 936.856.4400 or to visit their site click here.

Our preferred moving vendor.

 

Click ameritexhouston.com to visit their website. They offer our residents coupons along with free wardrobe rentals! Stop by the leasing office to redeem your coupon today!

We know you’re excited about your special deliveries and in an effort to provide you with great residential service, our Amazon Hub package system is dedicated to ensuring that you receive your packages!

The Amazon Hub package lockers are onsite for our resident’s convenience. When your package is delivered, you will receive an email and a text with a special code. Simply enter your code at the Hub and retrieve your package, 24/7! Your package needs, made easy!

 

Event Calendar:

Review us on Google!

Millions of online users look to Google for their every day web searches, local directory information, and popular online reviews. We want you to share your experiences with the rest of world!

Five Day Valet Trash Pickup

For Your Convenience Sunday-Thursday between 6pm & 8pm
Please bag your trash, tie your bag and place it in your provided trash bin outside of your home and a member of the “Valet Waste” team will collect your trash promptly by 8pm!

For more questions about time of collection or valet waste guidelines please see below.

REMINDER – NO COLLECTIONS on Friday & Saturday


Leash Reminder

1 bedroom apartments in Conroe, TXIf you love them, keep them close. We care your your pets safety and the safety of others. When it comes to walking your dog, every pet owner must use a leash when outside, every time. When traveling from the “Bark Park,” please keep your pet on a leash or in a carrier. Using a leash every time is being a responsible pet owner, and it is the law. Owners of unleashed pets can be fined $100 for each occurrence.

Non-compliance reports can be sent to our email address. If you wish to send us information regarding an unleashed pet, please include a description of the pet and the owner. As a reminder, all reports are kept confidential.

Pet Friendly Apartments

We know that keeping pets happy keeps their owners happy, too! That’s why we offer a lifestyle that pet owners love. We believe in a clean, safe environment for all pets and that means respectful scooping of waste. We welcome you and your pet to Riverwood Pet Friendly Apartments for rent in Conroe.

Uh Oh. You Forgot Something?

Please remember to immediately clean up after your pet. We have provided “doggie bags” in various locations of our community. As an added bonus, we even have a “Dog Park” for your furry family member to enjoy. While you are out on property, please be sure to bring a small disposable bag with you to ensure waste pick-up. You can then dispose of it properly in one of our pet waste collection stations.

Conroe, Texas Resident Perks

Welcome Home

Resident Perks, your 24-hour link to time and cost-saving resident services. One of the benefits of living in our community is exclusive access to our resident-only area. Through Resident Perks you can enter your service requests and make rent payments.

To access Resident’s Connection for rent payment or to send a non-emergency service request, please use our navigation menu on the left side of this page. If you have an emergency such as a fire, please dial 911 immediately!

Part of a great living experience is enjoying everything our community has to offer. Resident Perks is provided to our residents for discounts on shopping, travel and entertainment. We update this perks page frequently so please check back with us — just pick the deals you want and enjoy life to the fullest.

6pm.com offers a wide selection of merchandise from top designers at up to 75% off retail. Our discount prices are a great way to attract the large community of price-sensitive online shoppers.

1800BASKETS.COM is your one-stop place to find perfect gifts for ANY occasion. Celebrate holidays, birthdays, anniversaries or just let someone know you’re thinking of them. Express your sentiment with sweets, fruit arrangements, gourmet treats and so much more. Plus, you can rest assured knowing your gift will arrive fresh and on time with a 100% Satisfaction Guarantee. 1800Baskets.com shares a shopping cart with 1800Flowers.com, so you can purchase a multitude of gift options at the same time!

HomeDecorators.com has been providing quality merchandise to its customers since 1991, offering over 75,000 high-quality home decor items such as area rugs, lighting, furniture, window treatments and much more. Shop here and see why they are one of the nation’s largest direct sellers of merchandise for the home!

Store.Apple.com is the official place to shop online for iBooks, PowerBooks, iMacs, iPods, iPads and accessories, and the Apple Store has all your Mac needs covered. Free Next-Day Shipping on the iPhone 5 and for a limited time, FREE shipping on all orders over $50! Buy Online or In-Store Pick Up is now available! Free engraving (online only) + free shipping on iPods. Save up to 21% with Certified Refurbished iPods + free shipping. iPhone is now available with Verizon, Sprint or AT&T service!

Angie’s List 25% Off Angie’s List Membership
Liberty Mutual Save up to 10% When You Insure Your Auto & Home.
Allstate Safe drivers can save $375/year on car insurance. Get a quote now!  Limited time offer
LifeShieldNew Mover’s Save 40% Per Month on #1 Ranked Wireless Home Security Plus FREE Equipment
Netflix 1 Month Free Trial Limited time offer
GEICO Save $500 a year with GEICO Limited time offer
Restaurant.com$10 for $25 Restaurant Gift  Certificates Limited time offer
Discounted Newspapers Save 50% or more on Local Newspaper Home Delivery.  Limited time offer
Vistaprint Get 25% off moving announcements and housewarming invitations at Vistaprint! Limited time offer
Tips and Advice
  • Update Your Auto Insurance Keep your records up to date in case of an emergency.
  • Find a Petsitter: Fill out a simple form in just minutes and we will match you with the best pet care providers in your area.
  • Change Your Address: File your official change of address with USPS™ to get important mail and documents forwarded to your new address.

Apartment FAQ

Click the (+) to reveal the Answer; Click the (-) to Toggle

Are there any tips to save energy in my apartment?

Apartment Lighting

  • Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescent bulbs use 20 percent of the electricity and last 10 times longer.
  • With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes. Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
  • Reducing the wattage of incandescent bulbs in frequently used areas.

Apartment AC/Heat

  • Save considerable energy by turning your apartment AC off (or setting the thermostat higher) when you are not at home.
  • During the summer months, set your thermostat at the highest comfortable setting. We recommend a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
  • During the winter months, set your thermostat at the lowest comfortable setting. We recommend a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
  • Use ceiling or portable fans to supplement your air-conditioning in occupied rooms. Replace filters quarterly and do not block registers and return vents with furniture or drapes.

Daily Apartment Living

  • Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
  • Use a microwave oven when it will work just as well as another method.
  • Run appliances like the dishwasher and washer/dryer only when full.
  • Turn off appliances and lights when you aren’t using them.
  • Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
  • Turn off the lights when leaving an empty room.
  • Close your blinds during the day.
  • Turn down your hot water heater.
  • If you have a fireplace, close the damper when not in use.

What kind of pets do you allow? Do you permit exotic pets?
Pets are not allowed without management’s prior written approval and payment of pet deposit and fee in full for each pet. There is a limit of two pets per apartment. Full grown weight is not to exceed 99 pounds. Breed Restrictions include, but are not limited to, purebred or cross breed of any of the following; Pit Bull, Akita, Doberman, Rottweiler, Staffordshire Terrier, Chow-Chow, German Shepherd, Malamute, Great Dane, Saint Bernard, Wolf -Dog, Husky and other known aggressive breeds. Prior to approval of your application or before you acquire a pet, you must schedule a pet interview with management and provide a certificate of health, from a licensed veterinarian, that states pet breed, age, weight, height and vaccinations received. We will photograph your pet for our records.

How many pets may I have?
You may have 2 pets per apartment.

Are there any deposits, special fees, or monthly charges to have a pet?
Please contact our leasing office for current details. (936) 755-2169

What must I bring with me to tour an apartment?
You will need to bring a current government issued photo ID.

What are the fees to apply for an apartment?

Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee of $65 and additional applications will pay $35 each. These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.


What is acceptable “proof of income” to sign a lease?
Accepted forms of Income documentation include: We require (2) most recent pay stubs with YTD information.

Is my security deposit totally refundable?
We offer 2 types of security deposits. One that is a non-refundable deposit and one that is a refundable deposit. Please contact the office for details.


If I get a job transfer, can I break the lease?
Yes, you can exercise the Choice of Damages, Early Termination Addendum.

Choice 1 You agree to pay $_______ (an amount that does not exceed 2 month’s rent) to us

as liquidated damages or early termination fee in accordance with Texas state if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered Initial possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. You understand and accept this liquidated damage or early termination fee specified herein, which election is made by you at the inception of the Lease Contract. In the event this Choice is selected, then we are entitled to rent and all other charges (including property damages to the dwelling unit beyond normal wear and tear) accrued through the end of the month in which we retake possession of the dwelling unit, in addition to the liquidated damages or early termination fee amount set forth in this paragraph in accordance with Texas State Law. However, we waive the right to seek additional rent beyond the month in which we retake possession.

Choice 2 You do not agree to liquidated damages or early termination fee and you acknowledge that we may seek damages as provided by law in accordance with Texas State law (1), (2) or (3) if you breach the Lease Contract and we have obtained a writ of possession, or if you have surrendered possession of the dwelling unit before the lease term expires, or if you have abandoned the dwelling unit, or if you elect to terminate the Lease Contract before the lease term expires. In the event this Choice 2 is elected, you may owe future rents as they become due under the lease.


Can I change to a month-to-month lease plan after my first year?
Yes.

What utilities are included in my lease?
Utilities: N/A

How long is the term of the lease?
We offer 3 – 18 month leases.

Do you accept leases for short terms?
Yes.
What are your qualification standards?
Qualifications Acknowledgement

It is our expressed policy not to discriminate against any person based on race, color, religion, sex, national origin, familial status or handicap or any other protected class.

Welcome to our community. Before you apply to lease an apartment in our community, please take the time to review our rental criteria. The term “applicant(s)” under these criteria means the person or persons that are authorized occupants under the lease. All persons over the age of 18 will be required to complete an application and pay an application fee . These are our current rental criteria; nothing contained in the requirements shall constitute a guarantee or indicate representation has been met. This information is limited to the third party sources and shall include employment verification, rental payment history, criminal history and credit reporting services used.

Income: You must provide current income verification of three (3.0) times the amount of the monthly rental rate of the selected apartment. Income verification must include one of the following: provide a copy of your two most recent pay stubs showing YTD earnings; written verification from employer(s) that includes rate of pay or salary; financial statement certified by financial institution or an accountant, etc. Financial statements must represent the previous 3 full months of financial activity and demonstrate an average balance equivalent to three times the monthly rent. Alimony, child support, student allowances from parents, scholarships, study subsidies, and inconsistent wages (tips, commissions, etc.) will require documented verification.

Credit: A credit screening will be processed for each applicant using a proprietary rental scoring system. The rental housing scoring system is comprised of many different variables including a FICO score. The rental housing scoring system is not a FICO score. Based on your rental housing score, your application will be approved, declined, or approved with conditions which may include an additional security deposit. Applicants with no credit will be required to furnish proof of U.S. student enrollment and or U.S. employment.

Rental: Assuming all other criteria has been met, good current and/ or previous rental history and/or proof of ownership of at least two (2) years are required of all applicants. Any negative rental history, reflecting more than three late and or NSF payments in a twelve month period will be declined. All evictions, community disturbances, damages or outstanding obligations to a landlord will be declined.

Foreign Nationals: Foreign Nationals living or working in United States must provide a current passport, applicable documentation as outlined in the Texas Apartment Association’s Supplemental Rental Application for Non-U.S. Citizens form and income verification as required above. If negative credit or rental history is reported by a credit source, the above criteria will apply. All/any applicants with no credit will be required to furnish proof of U.S. student enrollment and or U.S. employment.

Criminal: All applicants over the age of 18 are subject to criminal records verification and may be declined rental depending on the nature of a criminal record and or number of crimes contained within the criminal record. Please remember that this requirement does not constitute a guarantee or representation that residents or occupants currently residing in our community maintain the criteria required at the time they obtained approval of residency as our ability to verify this information is limited to the information made available to us by the third party credit reporting services used.

Age: Must be eighteen (18) years of age or otherwise the age of majority under applicable law to contract or lease.

Occupants: Only persons under the age of 18 will be considered occupants under the lease, with the exception of those living with a legal guardian and is claimed as a dependent.

Occupancy Guidelines: We do accept 2 adults + one 18 or under in a one bedroom; 4 adults + one 18 or under in a two bedroom; 6 adults + one 18 or under in a three bedroom.

Pet Policies:

Pets are not allowed without management’s prior written approval and payment of pet deposit and fee in full for each pet. There is a limit of two pets per apartment. Full grown weight is not to exceed 99 pounds. Breed Restrictions include, but are not limited to, purebred or cross breed of any of the following; Pit Bull, Akita, Doberman, Rottweiler, Staffordshire Terrier, Chow-Chow, German Shepherd, Malamute, Great Dane, Saint Bernard, Wolf -Dog, Husky and other known aggressive breeds. Prior to approval of your application or before you acquire a pet, you must schedule a pet interview with management and provide a certificate of health, from a licensed veterinarian, that states pet breed, age, weight, height and vaccinations received. We will photograph your pet for our records.

Additional Information:

  1. Management reserves the right to request a guarantor. Guarantor and/or additional deposit will be offered, if only one of the following is needed to meet the criteria:
    1. A guarantor needed for a

 

  1. Guarantor must execute a lease Agreement, meet all of the above criteria (for the exception of income qualifications is 5 times the rent) with no exceptions and pay an additional application

 

  1. Roommates or Co-Applicants: Each resident that signs the lease is fully, jointly and severally responsible for the rental payment. At least one co-applicant must meet all criteria with the exception of income, which will be considered jointly. Lack of history in any area will not disqualify one applicant if the co-applicant meets the history criteria. If both co- applicants lack in one area of the criteria, an additional deposit may be

 

  1. Any falsification of information on the application automatically disqualifies the applicant or occupant and will result in retention of any application

 

  1. A current driver’s license or state issued ID will be required at the time of application for identity purposes only. A copy of your driver’s license or state issued ID will be required at move

 

  1. Resident agrees to maintain a policy of $100,000 personal liability insurance. Water coverage must be provided for “Resident Caused” damage to our property. If coverage is through any company other than ePremium, Resident will provide Lessor with written proof of compliance. Regardless of the provider, insurance must be in effect on or prior to the commencement Date of this Lease, subsequent renewal periods and from time to time thereafter upon Lessor’s request.

Insurance carriers must list the Property Name – PO Box 498067, Cincinnati, OH 45249 as an “Interested Party” on the Declaration page and that the insurance company will notify the community in the event of a cancellation or change in policy status.

Application Verification: Credit and Criminal Records are verified by an independent service. In the event your application is rejected under one of these criteria.

Security Policies: We are concerned about your safety, but we cannot provide or guarantee it. As you can appreciate no one can ensure your safety. No matter what measures the owner takes no security system, patrol or electronic security devise can prevent crime. Your personal safety and the safety of your belongings relies with you and the local law enforcement.

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